Frequently Asked Questions

Q. Why don't you ever answer the phone?

A. At this time we choose not to have a receptionist in order to keep our costs low so we can provide affordable massages for everyone.  Our phone system allows you to leave a message (we often return calls between appointments and always within 24 hours.) We also have on-line scheduling on our home page where you can make your own appointments. In addition, we offer the ability to purchase gift certificates on our website. 

 

Q. I don't understand what the different prices on your services mean?

A. We have recently switched to a price schedule based on the expertise of your therapist.   Our LEVEL 1 therapists have less than 5 years of practice.  They charge $55/hour.  Our LEVEL 2 therapists have more than 5 years of experience OR have advanced certifications in massage therapies.  They charge $60/hour.  Our LEVEL 3 therapists have more than 5 years of practice AND 3 or more certifications for advanced training.  They charge $70/hour.

 

Q. Do you accept insurance?

A. We currently accept Cigna, Worker's Comp and Med-Pay insurances. Please visit our "Insurance Info" tab for more information.  If your health insurance pays for massage, we are happy to attempt to become a preferred provider.  Please note that insurance policies may not cover the entire charge for our services.   You will be required to pay the difference or a copayment at the time of service.  We will make pre-authorization calls to determine if there is a difference. For insurance purposes we bill our services at $45 per unit. 

 

Q. What is your cancellation policy?

A. We require 24 hours notice when canceling an appointment. Cancellations made with less notice are assessed a $25.00 cancellation fee. When an appointment is scheduled we reserve the time of one of our therapists to give you individual attention. We consider it a confirmation and commitment that the appointment time will work with your schedule, and if not, we appreciate and anticipate that you will contact us as soon as possible so that we have enough time to offer the appointment to another client wanting massage.  Each time there is a short-notice cancellation or broken appointment, your massage therapist does not get paid, their time is wasted, and we are unable to schedule a client on our waiting list. We understand emergencies and weather occur, and we will do our best to work with you on a case by case basis.


Q. What if I am late for my appointment?
 
A. Please call to let us know you are running late.  We will make every effort to accommodate you, but please be aware that lateness will reduce the length of your massage. If you are the last appointment of the day and are more than 20 minutes late, your therapist may have already left for the day. 
 


Q. Will I have to fill out any paper work?

A. Yes, we require new clients to fill out a “Health History” form prior to your first massage. It asks for basic information all pertaining to your current well being, what areas of your body may need special attention, and if you may have a condition where massage services cannot be rendered.  Please arrive approximately 10 minutes before your first appointment to fill out this paperwork so it does not cut into your massage time.   There are occasions where we may require a doctor’s consent to perform a massage.   If you have any questions or think that may be the case for you, please call before your appointment to discuss with your therapist.

 

Q. Must I be completely undressed?
 
A. Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to the level of YOUR comfort. You will be conservatively draped by a sheet and blanket during the entire session. We only uncover the area of the body we are working on at one time. If at any time you are uncomfortable with the draping, please tell your therapist.  Colorado law does require the client to be covered at all times. 
 

Q. What if I don’t like the music?

A. By all means, say something! Our therapists use Pandora and can change to a station of your liking. If you prefer, we can work without music, or you may bring your own music to suit your preferences.

 

Q. My last massage left me aching for days or I got sick afterward, does this always happen?

A. No, it doesn't, but it does happen on occasion. If at any time during your session, you feel pain or that the level of pressure is too much, please tell us.  Never feel intimidated by your massage therapist, we are here to give you the best massage experience you’ve ever had!

When toxins get trapped in the body and fascia becomes restricted, crystals build up in the muscle tissue.  If you have ever seen a crystal under a microscope, you know that they look very sharp.  When you break down these crystals during massage you may feel "crunchies" and may encounter some mild pain.  Massage helps to dislodge these toxic crystals.  These toxins are then transferred along the body until they can get to a place to be excreted (sweat, urine...).  During their transit, the immune system identifies these toxins as a threat and will send in white blood cells to attack.  This is why it is very, very important to drink a lot of water after a massage.  If you don't, the toxins may not have a fluid system to hitch a ride on and won't be able to exit your body.

If you have already been exposed to a cold or flu, massage will speed up the process, you'll get it quicker but you will probably be over it quicker too. Remember to drink lots of water if you do feel achy or sick after a massage to encourage the body to flush itself.